I have a hodge podge of backup software that does a poor job of backing up my computer. I have 2 drives: C is for the OS and all of the programs/apps. The D drive is for any and all information or output I create, so when MS does mess up the C drive I don't lose my work. That being said, it recently happened to my wife's smaller computer with the same C/D setup. Her D drive was intact but it took forever to reinstall and configure everything on the C drive. This leads me to my current quest: I am trying to find a backup program that offers the following: 1. Ability to make full or image system backups with multiple versions kept. 2. Differential follow up backups. 3. Backup to the cloud and locally. 4. Ability to retrieve individual files or folders. 5. Telephone tech support #5 is important to me. I have been in touch with a number of major backup software providers and you have to email tech support and they take days to reply! Every company I look at, if I can cut through the double talk and technical capabilities way beyond my needs, is missing one or more of my desires. So here I am. If I'm looking for a unicorn, someone tell me. If someone knows of a company that has these features, again, please tell me. I sincerely appreciate any help you can provide. Reply