Unable to Sign In to Microsoft Account After Password Reset

Problem: After resetting my Microsoft account password, I’m still unable to sign in on my Windows PC. It keeps saying, 'We can’t sign you in with this account.' I’ve tried restarting and entering the new password, but nothing works. What can I do?

Solution:

1. Verify Internet Connection:

Make sure your PC is connected to the internet, as password changes require an active connection to sync across devices.

2. Check Your Credentials:

Double-check your new password for typos, and ensure you’re using the correct username (email address associated with your Microsoft account).

3. Use Local Account to Troubleshoot:

If you’re stuck on the sign-in screen, select Sign-in options, and choose to sign in with a local account (if available). This lets you access your PC and troubleshoot further.

4. Sync Your Account:

Go to Settings > Accounts > Your Info, and click Sync your settings to refresh your Microsoft account settings.

5. Reset Your Account Password Again:

If the issue persists, go to account.microsoft.com, reset your password again, and make sure you follow all the steps correctly.

6. Use the Microsoft Account Troubleshooter:

Download and run the Microsoft Account Troubleshooter from Microsoft’s website. This tool can help fix sign-in issues automatically.

Conclusion:

Following these steps should resolve most Microsoft account sign-in issues. If problems continue, contacting Microsoft Support for more advanced troubleshooting is recommended.