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Understanding and Fixing the "A Custom Scale Factor is Set" Error in Windows

What This Error Means Windows is warning you that your display scaling is set to a non-standard value. Display scaling controls how large text, apps, and other items appear on your screen. While Windows recommends specific scaling values (like 100%, 125%, 150%, etc.), sometimes custom values get set (like 117% or 133%).

Why This Matters

  1. App Compatibility: Some applications may appear blurry or incorrectly sized with custom scaling
  2. Display Issues: You might see graphical glitches or improperly aligned windows
  3. Performance: Non-standard scaling can sometimes impact performance

Detailed Fixes

Method 1: The Simple Solution (Best for Most Users)

  1. Click "Turn off custom scaling and sign out" (as shown in your screenshot)
  2. Windows will: Reset scaling to the recommended value (100% in your case) Sign you out to apply changes
  3. Simply sign back in - your display will now use standard scaling

Method 2: Manual Adjustment

  1. Under "Change the size of text, apps, and other items": Select the dropdown menu Choose "100% (Recommended)" (or another standard option like 125% if you prefer)
  2. Click "Apply"
  3. Restart your computer to ensure all applications recognize the change

Method 3: Advanced Scaling Settings

If 100% feels too small but you want to avoid custom scaling:
  1. Click "Advanced scaling settings"
  2. Enter a standard value (like 125%)
  3. Click "Apply"
  4. Sign out and back in

Prevention Tips

  • Avoid using third-party tools that modify display settings
  • When connecting external monitors, let Windows set the recommended scaling first
  • Update your graphics drivers regularly

When You Might Want Custom Scaling

The only time you'd want to keep custom scaling is if:
  • You have very specific vision needs
  • You're using an unusual display setup
  • A particular application requires it
For most users, sticking with the recommended scaling values (100%, 125%, 150%, etc.) provides the best experience.

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