If your computer gets stuck on the Windows logo screen during startup, it can be caused by corrupted system files, driver conflicts, or hardware issues. Here’s a step-by-step guide to help you resolve the issue.
Step 1: Perform a Power Cycle
A power cycle can clear temporary glitches.
- Turn off your computer completely by holding down the power button for 10 seconds.
- Unplug it from the power source (and remove the battery if it’s a laptop).
- Wait for 30 seconds, then reconnect the power source and turn on your computer.
Why this matters: Power cycling clears temporary issues and resets the hardware.
Step 2: Boot into Safe Mode
Safe Mode loads Windows with minimal drivers and services, allowing you to troubleshoot the issue.
- Restart your computer and repeatedly press F8 (or Shift + F8 on older systems) before the Windows logo appears.
- Select Safe Mode from the Advanced Boot Options menu.
- If Safe Mode loads successfully, proceed to the next steps to diagnose the issue.
Why this matters: Safe Mode helps you isolate the problem by disabling unnecessary drivers and programs.
Step 3: Run Startup Repair
Startup Repair is a built-in tool that can fix common boot issues.
- Boot from a Windows installation USB or DVD.
- Select your language preferences and click Repair your computer > Troubleshoot > Advanced options > Startup Repair.
- Follow the on-screen instructions to let Windows diagnose and fix the issue.
Why this matters: Startup Repair can automatically fix issues like missing or corrupted boot files.
Step 4: Check for Corrupted System Files
Corrupted system files can cause startup issues.
- Boot into Safe Mode or use a Windows installation USB/DVD.
- Open Command Prompt from the Advanced options menu.
- Run the following commands one by one: sfc /scannow (scans and repairs system files). chkdsk /f /r (checks and repairs disk errors). bootrec /fixmbr (repairs the Master Boot Record). bootrec /fixboot (repairs the boot sector). bootrec /rebuildbcd (rebuilds the Boot Configuration Data).
- Restart your computer after running these commands.
Why this matters: These commands repair critical boot files and disk errors that may be causing the issue.
Step 5: Uninstall Recent Updates or Drivers
If the issue started after a recent update or driver installation, uninstall it.
- Boot into Safe Mode.
- Open Settings > Update & Security > Windows Update > View update history > Uninstall updates.
- Remove the most recent updates and restart your computer.
- If the issue is driver-related, open Device Manager, locate the recently updated driver, right-click it, and select Uninstall device.
Why this matters: Recent updates or drivers can sometimes cause compatibility issues that lead to startup problems.
Step 6: Perform a System Restore
If the issue started recently, a System Restore can revert your system to a previous state.
- Boot into Safe Mode or use a Windows installation USB/DVD.
- Go to Advanced options > System Restore.
- Select a restore point from before the issue began and follow the prompts to restore your system.
Why this matters: System Restore rolls back system files, settings, and drivers to a previous state without affecting personal files.
Step 7: Check Your Hardware
Faulty hardware can cause startup issues.
- Check your RAM: Remove and reseat the RAM sticks. Test each stick individually to identify faulty RAM.
- Check your hard drive: Listen for unusual noises (e.g., clicking or grinding). Use a diagnostic tool from your hard drive manufacturer to check for errors.
- Check your power supply: Ensure all cables are securely connected. Test with a different power supply if possible.
Why this matters: Hardware issues like faulty RAM or a failing hard drive can prevent your computer from booting properly.
Step 8: Reset or Reinstall Windows
If all else fails, resetting or reinstalling Windows may be necessary.
- Boot from a Windows installation USB/DVD.
- Select your language preferences and click Install now.
- Choose Custom install to reinstall Windows or Reset this PC to keep your files but reinstall the OS.
Why this matters: Resetting or reinstalling Windows provides a fresh start, resolving persistent boot issues.
By following these steps, you should be able to resolve the issue of your computer being stuck on the Windows logo screen during startup. If the problem persists, consider consulting a professional or checking for hardware failures.
